Amy
R. Ward
Assistant Professor of Operations Management
The Marshall School of Business
Bridge Hall 401H
Email: amyward@marshall.usc.edu
Academic
Degrees
Ph.D., 2001,
M.S., 1997,
B.A., 1996,
Teaching
(at USC)
IOM 311, Operations (Spring 2007)
IOM 670, The Heavy Traffic Approach to the Control
of Stochastic Systems (Spring 2007)
Working
Papers
1. Samim Ghamami and Amy R. Ward, “ Dynamic
Scheduling of an N-System with Reneging
”, First Submitted May 2009 [pdf full article]
2. Yasar Levent Kocaga and Amy R. Ward, “ Dynamic Outsourcing for
Call Centers ”, First Submitted January 2009 [pdf full article] [pdf
technical appendix] 3. Mor Armony and Amy
R. Ward, “Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems”,
Revised December 2008 [pdf full article] [pdf
technical appendix] 4. Anton J. Kleywegt, Jinpyo Lee, and Amy R. Ward, “Design of Multistar
Many-to-Many Distribution Networks”, First Submitted December 2006 [pdf] Journal
Publications 5. Vasiliki Kostami
and Amy R. Ward, “Managing Service Systems with an Offline Waiting Option and
Customer Abandonment”, Forthcoming in M&SOM
[pdf full article] [pdf technical appendix] 6. Erica L. Plambeck
and Amy R. Ward (2008), "Optimal Control of a High Volume
Assemble-to-Order System with Leadtime Quotation and Expediting", Queueing Systems 60 (1/2), 1-69. 7. Josh Reed and Amy R.
Ward (2008), “Approximating the GI/GI/1+GI Queue with a Nonlinear Drift
Diffusion: Hazard Rate Scaling in Heavy
Traffic”, Mathematics of Operations
Research 33 (3), 606-644. 8. Amy R. Ward and Sunil
Kumar (2008), “Asymptotically Optimal Admission Control of a Queue with
Impatient Customers”, Mathematics of
Operations Research 33 (1), 167-202. 9. Erica L. Plambeck and
Amy R. Ward (2006), “Optimal Control of a High Volume Assemble-to-Order
System”, Mathematics of Operations
Research 31, 453-477. 10. Erica Plambeck L.
Plambeck and Amy R. Ward (2006), “Note:
A Separation Principle for a Class of Assemble-to-Order Systems with
Expediting”, Operations Research 55 (3), 603-609. 11. Amy R. Ward and Peter W.
Glynn (2005), “A Diffusion Approximation for a GI/GI/1 Queue with Balking or
Reneging”, Queueing Systems 50,
371-400. 12. Amy R. Ward and Peter W.
Glynn (2003), “Properties of the Reflected Ornstein-Uhlenbeck
Process”, Queueing Systems 44,
109-123. 13. Amy
R. Ward and Peter W. Glynn (2003), “A Diffusion Approximation for a Markovian Queue with Reneging”, Queueing Systems, 43, 103-128. 14. Amy R. Ward
and Nicholas Bambos (2003), “On Stability of Queueing Networks with Job
Deadlines”, Journal of Applied
Probability, 40, 293-304. 15. Yih-Choung Teh and Amy
R. Ward (2002), “Critical Thresholds for Dynamic Routing in Queueing Networks”,
Queueing Systems, 42, 297-316. 16. Amy R. Ward,
Peter Glynn, and Kathy Richardson, “Internet Service Performance Failure
Detection”, Performance Evaluation Review,
26, 38-43. Book
Chapters 17.
Amy R. Ward and Ward Whitt (2000), “Predicting Response Times
in Processor-Sharing Queues”, In D. MacDonald and S. R. E. Turner, editors, Analysis of Communication Networks: Call Centres,
Traffic, and Performance, Fields Institute Communication Series, 28, AMS,
Providence, 1-29. Conference
Proceedings 18.
Josh Reed and Amy R. Ward (2004), “A Diffusion Approximation
for a Generalized Jackson Network with Reneging”, In Proceedings of the 42nd Annual Allerton
Conference on Communication, Control, and Computing, Sept. 29-Oct. 1 19.
Amy R. Ward, Peter Glynn, and Kathy Richardson (1998),
“Internet Service Performance Failure Detection”, In Proceedings of the 1998 Internet Server Performance Workshop,
Madison, WI, 103-109 20. Stephen G. Eick and Amy R. Ward (1996), “An Interactive Visualization
for Message Sequence Charts”, In Proceedings
for the Fourth Workshop on Program Comprehension, IEEE Computer Society
Press, 2-8