Amy R. Ward

Assistant Professor of Operations Management

The Marshall School of Business

University of Southern California

Bridge Hall 401H

Los Angeles, CA  90089

Email:  amyward@marshall.usc.edu

 

Academic Degrees

Ph.D., 2001, Stanford University, Department of Management Science and Engineering

M.S., 1997,  Stanford University, Department of Management Science and Engineering

B.A.,  1996, Claremont McKenna College, Mathematics

 

Academic Family Tree

 

Teaching (at USC)

Undergraduate Core Course:  Operations (Spring 2007, 2008, 2009)

Ph.D. Course:  The Heavy Traffic Approach to the Control of Stochastic Systems (Spring 2007, 2009)

Ph.D. Course:  Markov Decision Processes (Fall 2009)

 

Working Papers

1.   Samim Ghamami and Amy R. Ward, “ Dynamic Scheduling of an N-System with Reneging ”, First Submitted May 2009 [pdf full article]

2.   Yasar Levent Kocaga and Amy R. Ward, “Admission Control for a Multi-Server Queue with Abandonment ”, Updated July 2009 [pdf full article]

3.   Anton J. Kleywegt, Jinpyo Lee, and Amy R. Ward, “Design of Multistar Many-to-Many Distribution Networks”, First Submitted December 2006 [pdf]

 

Journal Publications

4.  Mor Armony and Amy R. Ward, “Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems”, Forthcoming in Operations Research [pdf full article] [pdf eCompanion]

5.      Vasiliki Kostami and Amy R. Ward, “Managing Service Systems with an Offline Waiting Option and Customer Abandonment”, Forthcoming in M&SOM [pdf full article] [pdf technical appendix]

6.      Erica L. Plambeck and Amy R. Ward (2008), "Optimal Control of a High Volume Assemble-to-Order System with Leadtime Quotation and Expediting", Queueing Systems 60 (1/2), 1-69.

7.    Josh Reed and Amy R. Ward (2008), “Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion:  Hazard Rate Scaling in Heavy Traffic”, Mathematics of Operations Research 33 (3), 606-644.

8.    Amy R. Ward and Sunil Kumar (2008), “Asymptotically Optimal Admission Control of a Queue with Impatient Customers”, Mathematics of Operations Research 33 (1), 167-202.

9.    Erica L. Plambeck and Amy R. Ward (2006), “Optimal Control of a High Volume Assemble-to-Order System”, Mathematics of Operations Research  31, 453-477.

10.    Erica L. Plambeck and Amy R. Ward (2006), “Note:  A Separation Principle for a Class of Assemble-to-Order Systems with Expediting”, Operations Research 55 (3), 603-609.

11.    Amy R. Ward and Peter W. Glynn (2005), “A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging”, Queueing Systems 50, 371-400.

12.    Amy R. Ward and Peter W. Glynn (2003), “Properties of the Reflected Ornstein-Uhlenbeck Process”, Queueing Systems 44, 109-123.

13.      Amy R. Ward and Peter W. Glynn (2003), “A Diffusion Approximation for a Markovian Queue with Reneging”, Queueing Systems, 43, 103-128.

14.  Amy R. Ward and Nicholas Bambos (2003), “On Stability of Queueing Networks with Job Deadlines”, Journal of Applied Probability, 40, 293-304.

15.   Yih-Choung Teh and Amy R. Ward (2002), “Critical Thresholds for Dynamic Routing in Queueing Networks”, Queueing Systems, 42, 297-316.

16.     Amy R. Ward, Peter Glynn, and Kathy Richardson, “Internet Service Performance Failure Detection”, Performance Evaluation Review, 26, 38-43.

 

Book Chapters

17.   Amy R. Ward and Ward Whitt (2000), “Predicting Response Times in Processor-Sharing Queues”, In D. MacDonald and S. R. E. Turner, editors, Analysis of Communication Networks:  Call Centres, Traffic, and Performance, Fields Institute Communication Series, 28, AMS, Providence, 1-29.

 

Conference Proceedings

18.    Josh Reed and Amy R. Ward (2004), “A Diffusion Approximation for a Generalized Jackson Network with Reneging”, In Proceedings of the 42nd Annual Allerton Conference on Communication, Control, and Computing, Sept. 29-Oct. 1

19.    Amy R. Ward, Peter Glynn, and Kathy Richardson (1998), “Internet Service Performance Failure Detection”, In Proceedings of the 1998 Internet Server Performance Workshop, Madison, WI, 103-109

20.   Stephen G. Eick and Amy R. Ward (1996), “An Interactive Visualization for Message Sequence Charts”, In Proceedings for the Fourth Workshop on Program Comprehension, IEEE Computer Society Press, 2-8