Amy R. Ward
Assistant Professor of Operations Management
The Marshall School of Business
Bridge Hall 401H
Email: amyward@marshall.usc.edu
Academic Degrees
Ph.D., 2001,
M.S., 1997,
B.A., 1996,
Teaching (at USC)
Undergraduate Core Course: Operations (Spring 2007, 2008, 2009)
Ph.D. Course:
The Heavy Traffic Approach to the Control of Stochastic Systems (Spring
2007, 2009)
Ph.D. Course:
Markov Decision Processes (Fall 2009)
Working Papers
1. Samim Ghamami and
Amy R. Ward, “ Dynamic Scheduling of an N-System with
Reneging ”, First Submitted May 2009 [pdf
full article]
2. Yasar Levent Kocaga and Amy R. Ward, “Admission Control for a
Multi-Server Queue with Abandonment ”, Updated July
2009 [pdf full article]
3. Anton J. Kleywegt, Jinpyo
Lee, and Amy R. Ward, “Design of Multistar
Many-to-Many Distribution Networks”, First Submitted
December 2006 [pdf]
Journal Publications
4.
Mor Armony and Amy R. Ward, “Fair Dynamic Routing in Large-Scale
Heterogeneous-Server Systems”, Forthcoming in Operations Research [pdf full article] [pdf eCompanion]
5. Vasiliki Kostami
and Amy R. Ward, “Managing Service Systems with an Offline Waiting Option and
Customer Abandonment”, Forthcoming in M&SOM
[pdf full article] [pdf technical appendix]
6. Erica L. Plambeck
and Amy R. Ward (2008), "Optimal Control of a High Volume
Assemble-to-Order System with Leadtime Quotation and Expediting", Queueing Systems 60 (1/2), 1-69.
7. Josh Reed and Amy R.
Ward (2008), “Approximating the GI/GI/1+GI Queue with a Nonlinear Drift
Diffusion: Hazard Rate Scaling in Heavy
Traffic”, Mathematics of Operations
Research 33 (3), 606-644.
8. Amy R. Ward and Sunil
Kumar (2008), “Asymptotically Optimal Admission Control of a Queue with
Impatient Customers”, Mathematics of
Operations Research 33 (1), 167-202.
9. Erica L. Plambeck and Amy
R. Ward (2006), “Optimal Control of a High Volume Assemble-to-Order System”, Mathematics of Operations Research 31,
453-477.
10. Erica L.
Plambeck and Amy R. Ward (2006), “Note:
A Separation Principle for a Class of Assemble-to-Order Systems with
Expediting”, Operations Research 55 (3), 603-609.
11. Amy R. Ward and Peter W.
Glynn (2005), “A Diffusion Approximation for a GI/GI/1 Queue with Balking or
Reneging”, Queueing Systems 50,
371-400.
12. Amy R. Ward and Peter W.
Glynn (2003), “Properties of the Reflected Ornstein-Uhlenbeck
Process”, Queueing Systems 44,
109-123.
13. Amy
R. Ward and Peter W. Glynn (2003), “A Diffusion Approximation for a Markovian Queue with Reneging”, Queueing Systems, 43, 103-128.
14. Amy R. Ward
and Nicholas Bambos (2003), “On Stability of Queueing Networks with Job
Deadlines”, Journal of Applied
Probability, 40, 293-304.
15. Yih-Choung Teh and Amy
R. Ward (2002), “Critical Thresholds for Dynamic Routing in Queueing Networks”,
Queueing Systems, 42, 297-316.
16. Amy R. Ward,
Peter Glynn, and Kathy Richardson, “Internet Service Performance Failure
Detection”, Performance Evaluation Review,
26, 38-43.
Book Chapters
17. Amy R. Ward and Ward
Whitt (2000), “Predicting Response Times in Processor-Sharing Queues”, In D.
MacDonald and S. R. E. Turner, editors, Analysis
of Communication Networks: Call Centres, Traffic, and Performance, Fields Institute
Communication Series, 28, AMS, Providence, 1-29.
Conference Proceedings
18. Josh Reed and Amy R.
Ward (2004), “A Diffusion Approximation for a Generalized Jackson Network with
Reneging”, In Proceedings of the 42nd
Annual Allerton Conference on Communication, Control,
and Computing, Sept. 29-Oct. 1
19. Amy R. Ward, Peter
Glynn, and Kathy Richardson (1998), “Internet Service Performance Failure
Detection”, In Proceedings of the 1998
Internet Server Performance Workshop, Madison, WI, 103-109
20. Stephen G. Eick and Amy R. Ward (1996), “An Interactive Visualization
for Message Sequence Charts”, In Proceedings
for the Fourth Workshop on Program Comprehension, IEEE Computer Society
Press, 2-8