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Dialogue of Travel Agent D Doing Business This page gives access to the DMT analysis of one dialogue, described below. Click on items to view the analysis.
Situation: A travel agency records telephone interactions of normal business. (The transcripts are heavily edited.)
Participants: Travel agent and caller, representing self or another person.
Acknowledgment: The following is a description and required acknowledgment of the source:
This transcript derives from an audiotape conversation made at SRI International, Menlo Park, California. The transcripts were prepared by Jacqueline Kowtko under the direction of Patti Price of the Speech Group at SRI. Subjects have given their permission for the data to be recorded, and "sensitive" information (e.g. names, credit card numbers, etc.) have been removed by Candy Sidner, Cambridge Research Lab, Digital Equipment Corp. The transcripts were created in part by funds from DARPA no. ONR N00014-90-C-0085. This transcript is copyrighted by SRI International, 1992, and may be freely distributed to other researchers provided they are accompanied by this acknowledgment.
It is drawn from a large collection. See http://www.ai.sri.com/~communic/amex/amex.html.
Features of this and companion dialogues: Procedures for beginning and ending dialogues vary strongly depending on the media involved, as well as the physical and social settings. This dialogue exemplifies typical beginnings and endings for acquaintances using the telephone, which are often longer than corresponding parts of face to face interactions.
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